Vodacom unrightfully took a debit order and wont refund me.

<p>I am disappointed with Vodacom. As a 12 year client I had developed trust for their service.</p> <p>I have always been happy renewing my contract and Vodacom gladly helped me.</p> <p>But now that I wanted to change over to pay as you go I’ve been treated like a second class client, my money taken unrightfully and no effort has been made to rectify it.</p> <p> </p> <p>In May I changed over to pay as you go because my contract had finished. In June the debit order came off for that month, as I expected.</p> <p>However, in July another debit came off with no service having been provided to me. This was wrongfully taken from me.</p> <p>In the beginning I was very amiable and worked with Vodacom stuff to be refunded.</p> <p>However 11 weeks later I still do not have my money back.</p> <p>I have spent over 2 hours on the phone being bounced between customer care, accounts, and special divisions, all promising me the complaint had been escalated.</p> <p>At one point accounts told me I would be refunded within 7-10 working days. That has come and gone over a month ago.</p> <p>I then went into a Vodacom shop. And I was told I would be refunded on the 15th August. That has come and gone.</p> <p>After phoning a consultant again, pleading for his help, he told me to complain on Hello Peter.</p> <p>Can you believe it. The only avenue I have now to get my money back is complaining on Hello Peter!</p> <p>Like I said, I’m disappointed in Vodacom.</p> <p> </p> <p>I just want my money that was wrongfully taken.</p> <p>Unless I get my debit order back by the 25th August 2016, I’m reversing the debit order with my bank and moving to Telkom mobile.</p>