Vodacom - unresolved billing tantamount to large scale *****.

---------- Forwarded message --------- From: Andre van Aarde <***********> Date: Tue, 1 Oct 2019 at 10:06 Subject: URGENT: Rush Sport Pty Ltd NM030808 To: VBS ADMIN <***********>, VBS Admin <***********>, Dwarika, Shannon, Vodacom South Africa (External) <***********>, <***********>, Andre van Aarde <***********>

Shannon - I do not want to (again) raise these issues with senior management at Vodacom, but I have had no response from Vodacom on any one of the open issues as they currently stand:

***** submission - refer to the attached: I expect resolution by close of business tomorrow. Email sent with attached documents and follow-up requests as follows: Sent 27th March via email. Sent 1st April via email. Sent 24th April via email. Sent 27th April via email. Sent 10th June via email. Sent 10th July via email. Sent 22nd July via email. Sent 12th August via email.

Porting request of Oli Munnik 082****9006 to to Red Classic +: I expect resolution by close of business 4th October 2019. The above request has still not been resolved despite it being requested in writing in February.

Account Overcharge: I expect all information below to be supp**** by close of business today, and following response to this information by myself, I demand a refund refund on overcharge to be resolved by the close of business 4th October 2019.

078****903 - Andre's Mobile - Red VIP+ This contract was changed without permission. I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows: Device Cost. Contract Cost. Minutes Used. Data Used. Minutes Charged over Bundle. Data Charged Over Bundle. Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.

063****223 - Nate's Mobile - Red Business+ I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows: Device Cost. Contract Cost. Minutes Used. Data Used. Minutes Charged over Bundle. Data Charged Over Bundle.

071****183 - Sam's Mobile - Red VIP+ This contract was changed without permission. I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows: Device Cost. Contract Cost. Minutes Used. Data Used. Minutes Charged over Bundle. Data Charged Over Bundle. Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.

072****318 - Francois' Mobile - Red Business+ I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows: Device Cost. Contract Cost. Minutes Used. Data Used. Minutes Charged over Bundle. Data Charged Over Bundle.

082****378 - Hylton's Mobile - Red VIP+ This contract was changed without permission. I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows: Device Cost. Contract Cost. Minutes Used. Data Used. Minutes Charged over Bundle. Data Charged Over Bundle. Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.

Note that if my requests above are not delivered on accordingly I will escalate these matters to senior management within Vodacom as well as publish all of my requests across social media and formal complaint boards / forums as well as lodging complaints with the CPA and telecoms ombud.

Regards, __

Andre van Aarde | m: ********** | e: *********** // Sam Bull | m: ********** | e: ***********