IG
Ilanit G
1 reviews | Active since Aug 2020
13 Aug 2020, 13:29
VODACOM - Unresolved Billing since February
Vodacom - I have been trying to get Vodacom to correct my billing since February. I requested to switch from contract to Pay as You Go in January, and am still being charged for a contract that I didn't ask for. Every now and again I miraculously get through on the careline, and the agent then seems to transfer me to an alternative contract. The call centre blocked my number because i keep phoning about unresolved billing issues! I have been phoning the call centre and asking for help in various stores for hours and hours. What does a customer have to do to get customer service??????
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Replies (4)
Vodacom's replyOfficial
13 Aug 2020, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ilanit G's updateReviewer Update
18 Aug 2020, 12:07Thank you Vodacom for responding and adjusting my calling plan. However, I am still waiting for someone from Accounts to contact me about rectifying the Billing since February. Please can this be followed up?
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Ilanit G's update18 Aug 2020, 12:07
Reviewer Update
Thank you Vodacom for responding and adjusting my calling plan. However, I am still waiting for someone from Accounts to contact me about rectifying the Billing since February. Please can this be followed up?
IG
Ilanit G's updateReviewer Update
19 Aug 2020, 11:13Thank you for your reply. I apologise that I missed both your calls. I do not think this is resolved, as I asked in January to go onto pay as you go - so I am unhappy about the billing from February onwards, and would like to discuss those months also being credited. In January I asked for both my numbers to be transferred to pay as you go. That is why you will see that on 1 February I put R300 airtime on phone number ***. I appreciate your credit since May, but request that you relook into February to May Billing.
Many thanks
Many thanks
IG
Ilanit G's update19 Aug 2020, 11:13
Reviewer Update
Thank you for your reply. I apologise that I missed both your calls. I do not think this is resolved, as I asked in January to go onto pay as you go - so I am unhappy about the billing from February onwards, and would like to discuss those months also being credited. In January I asked for both my numbers to be transferred to pay as you go. That is why you will see that on 1 February I put R300 airtime on phone number ***. I appreciate your credit since May, but request that you relook into February to May Billing.
Many thanks
Many thanks
IG
Ilanit G's updateReviewer Update
25 Aug 2020, 12:27I am still awaiting a reply to asking why my Billing is only being looked at since May. I am wondering why it is not since February as reported. Please can someone call me? ***
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Ilanit G's update25 Aug 2020, 12:27
Reviewer Update
I am still awaiting a reply to asking why my Billing is only being looked at since May. I am wondering why it is not since February as reported. Please can someone call me? ***