ME
Mich E

1 reviews | Active since Dec 2023

23 Jan 2025, 16:08

Vodacom unreliable service!

I live in Fouriesburg in the Eastern Free State and I have a LTE wifi subscription with Vodacom and I also use them for my mobile phone connection, both of which cost me north of R430. Often in the past and also again the past 3 days we have NO or very unreliable mobile signal. I use internet extensively for my business and this lack of service (that I pay for!!) is costing me money and causes me to lose customers. I have complained about this matter previously and stated that Vodacom should at least give us a discount if we have to go for days without service. At present the signal is back, but so poor that I cannot do any of the downloads on which my business depends, because of regular netword errors. Utterly unacceptable!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply24 Jan 2025, 08:14
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team