Vodacom unreliable product

Im unable to use my phone due to vodafone protect to two days now not getting assitance when calling the customer service. Spoke to Samual on the 29nov15 give me a pin 205984 which did not unlock me phone call late same day spoke to Logan she gave me a different pin 992552 still did not work. tried calling on the 30nov15 spoke to Lindiwe she advice i need to put my sim card in a different phone as they cant give me a pin without my number been active. Did that and called spoke to an agent that picked the call on me and advice i was not complient and he advice i need to have my sim card on the phone that has the vodafone protect. he promised to call back but that not so i called again. Spoke to Numisa gave me a pin *** she advise to try it in 15min. Asked her if she could hold for 15min she asked she could and i ask her how is it that i can hold for them but the cant i even ask am i not a customer was unhelpful. I called again spoke to Milo her advise he could not assist we have call a different number 082155. All the above agent could not advice that. To add i have an infant if anything happens i have no phone to be contacted on crazy na.