VODACOM:UNRELIABLE BUNCH OF LYING *******!!!

<p>· End of July: I received an sms/email to say I need to call in to cancel my contract as it is coming to an end. If not it will continue on a month 2 month.</p> <p>· I received confirmation of cancellation being loaded the 05th of Aug from Cassandra to my gmail ********** <p>· She called and I asked her when my last debit will be she explained they will debit in Aug and September. That will be the last no more after that. Asked her to repeat it over and over.</p> <p>· 25 Oct they debit R645.54. I called customer care. They said they cannot help – they put me through to a different department – lady said she cannot help as the ststus of my account says pre-legal – I need to call the legal department – she put me through I came through the cancellation department – they said they cannot help I need to go to a Vodacom store</p> <p>· 25 Oct – I go to a Vodacom Tygervalley – they cannot find my details – I spoke to Brendon – he said I need to go to the voda care store in Tygervalley</p> <p>· Went there spoke to Yumna she couldn’t find my details and she called their head office and spoke to the CRM (can’t remember her name)</p> <p>· She said payment will be made this week. I told her that I am still upset as I need my money now. She said I must call Solly Jacobs at the head office 021 ********** </p> <p>· He was not available and Amien Abrahams ( His cell number is ********** 71) called me. He said Solly asked him to call and he will assist. I need to mail my details – mailed him – still no word from him.</p> <p>· Got through to the B/O and eventually got hold of Cassandra she was so full of attitude telling me I went over my data and that is why they billed me. And it is not her responsibility to explain that to me. I should know. I told her you said that Sept is the last she said yes she did, but I went over and that is why they deducted.</p> <p>· Her manager called me and said they will deduct R70 odd rand from the amount and pay the rest as courtesy, because it is my responsibility irrespective of what Cassandra said. His number ********** 546 (Fabian). He was just so full of attitude.</p> <p> </p> <p>IT IS NOW THE 3RD OF NOVEMBER....DID VODACOM REFUND ME YET?????NO!!!!!!!WHERE THE HELL IS MY MONEY!!!! YOU *********** BUNCH OF *****!!!!!</p>