Vodacom unrecoverable after pandemic

I would like to share my disappointment in Vodacom today. For 27 years I've been a loyal customer, this is the most disappointed I've ever been. I have always done my Vodacom business in person, face to face. I like to interact with the consultant in person and get a more personalized experience. Vodacom World has provided that experience for me and my family since the grand opening in 1998. Since Covid started in 2020, I have pushed all aside to focus on my family's wellbeing. The last couple of months I have received calls 3 times a day from Vodacom nagging me to upgrade as I have expired contracts. So yesterday my family and I decided to visit Vodacom World to do some upgrades and perhaps get some extra goodies. To my disappointment the mall is now closed on Sunday. So we went to Mall of Africa to just do some upgrades, but more disappointing service. The consultants are all doing their own thing, the store have a few products on display but have none in stock. I was really shocked to find this type of service. I'm afraid the pandemic has hit the giant cellular corporation hard and it does not look like Vodacom is doing much to recover. I wish you good luck on your recovery but unfortunately I need a business that will provide good service 24/7