AB
Arnaud B
1 reviews | Active since Jul 2019
30 Jul 2019, 10:45
Vodacom - Unprofessional, unreliable, No fibre service, no customer service
My wife and I have contacted Vodacom for a relocation - This has now taken more tan pone month, the order is not yet completed, Vodacom staff have no idea what is going on and the fibre department just always say that they will revert and NEVER do! They are the most unprofessional and unreliable ever. All they do is "Escalate and send emails" - There is no real technician to talk to except call centre people who are only postmen. There is an issue - we have called a dozen times, sent emails which remain unanswered and we do not know what to do anymore!!
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Replies (2)
Vodacom's replyOfficial
30 Jul 2019, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2019, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Arnaud B's updateReviewer Update
31 Jul 2019, 16:38Unbelievable!! No one has reverted or called since the message above!! This is how complaints are dealt with at Vodacom - by *********** people! I called again today and no one knows what is going on and they will "ESCALATE". What a JOKE! If any penny gets debited while no service is being delivered I will make sure to sue you and put you forward in the media!
AB
Arnaud B's update31 Jul 2019, 16:38
Reviewer Update
Unbelievable!! No one has reverted or called since the message above!! This is how complaints are dealt with at Vodacom - by *********** people! I called again today and no one knows what is going on and they will "ESCALATE". What a JOKE! If any penny gets debited while no service is being delivered I will make sure to sue you and put you forward in the media!