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Carla C

1 reviews | Active since Dec 2021

03 Dec 2021, 20:04

Vodacom unprofessional services allow *****

Due to your useless service, support and insecure security I have been a victim of *****. For 3 days I have been fighting with your call centers, with staff who transfer your calls until you get a line that isn't answered. Faulty, unclear lines so call center agents can't be heard. Frequently being told that they are 'unable to assist', YET your call centers can authorize a SimSwap and Porting of my number when I haven't requested it. Your SUMMERSTRAND VODACOM store staff don't even know your call center number and tell me to ingore the messages that someone is taking control of my number. And then it happens, and I spend days trying to stop it?! When the SimSwap and Porting are happening I get told to contact 082135 IMMEDIATELY if I didn't request this. So I try, numerous times, only to get sent to TobiBoti who can't understand any request or statement. Useless. There isn't even an opition to stop a SimSwao or Porting on your menu!!!! I can't deregister my number, the customercare email won't acknowledge my email complaints as I don't have access to my number that was ****** from me. I opened up a case with the police and when I ask your call center for a reference number to my call they tell me I need a lawyer!? What nonsense is this? UNPROFESSIONAL AND INCOMPENTENT staff! The ********* who has access to my number has tried to access my bank accounts, personal information, Google account...and who knows what else, and I have to sit back and allow this because no one can do their job?????? WHAT MORE MUST I DO FOR ASSISTANCE?

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2021, 13:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team