CV
Christo V
1 reviews | Active since Nov 2021
14 Nov 2021, 05:50
Vodacom unprofessional conducts
After upgrading my account with Vodacom they failed to activate my quote and charged me on a ongoing basis out of bundle rates.This went on dor several months and many calls to customer call centre offices.After finally correcting the quote on the system the started to ignore my requests to correct my account with the credit they overcharged me.This is not only unprofessional but ********.
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Replies (5)
Vodacom's replyOfficial
14 Nov 2021, 20:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2021, 20:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Christo V's updateReviewer Update
16 Nov 2021, 07:22Two days now after Vodacom send automatic reply but no response from them.
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Christo V's update16 Nov 2021, 07:22
Reviewer Update
Two days now after Vodacom send automatic reply but no response from them.
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Christo V's updateReviewer Update
16 Nov 2021, 11:19Nobody was in contact with me that is why i am voicing my concern's here.
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Christo V's update16 Nov 2021, 11:19
Reviewer Update
Nobody was in contact with me that is why i am voicing my concern's here.
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Christo V's updateReviewer Update
16 Nov 2021, 11:22The matter has now also been referred to the consumer complaints department for investigation.At no time were i given any data credit referring to this matter.
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Christo V's update16 Nov 2021, 11:22
Reviewer Update
The matter has now also been referred to the consumer complaints department for investigation.At no time were i given any data credit referring to this matter.
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Christo V's updateReviewer Update
16 Nov 2021, 11:37The fact of the matter is that Vodacom quoted me :
20gig data
250min talk time
Handset for R1500.00
But Vodacom only loaded 1 gig and 100min on my contract while still charging me R1500
Above that when i went over the wrongly allocated data and voice you billed me a additional charged that shouldn't have been there.
When you finally recognised your mistake and corrected my contract it should be common sense that there must be credit.
Now Vodacom sidestep your obligations with poor communication and lies.
20gig data
250min talk time
Handset for R1500.00
But Vodacom only loaded 1 gig and 100min on my contract while still charging me R1500
Above that when i went over the wrongly allocated data and voice you billed me a additional charged that shouldn't have been there.
When you finally recognised your mistake and corrected my contract it should be common sense that there must be credit.
Now Vodacom sidestep your obligations with poor communication and lies.
CV
Christo V's update16 Nov 2021, 11:37
Reviewer Update
The fact of the matter is that Vodacom quoted me :
20gig data
250min talk time
Handset for R1500.00
But Vodacom only loaded 1 gig and 100min on my contract while still charging me R1500
Above that when i went over the wrongly allocated data and voice you billed me a additional charged that shouldn't have been there.
When you finally recognised your mistake and corrected my contract it should be common sense that there must be credit.
Now Vodacom sidestep your obligations with poor communication and lies.
20gig data
250min talk time
Handset for R1500.00
But Vodacom only loaded 1 gig and 100min on my contract while still charging me R1500
Above that when i went over the wrongly allocated data and voice you billed me a additional charged that shouldn't have been there.
When you finally recognised your mistake and corrected my contract it should be common sense that there must be credit.
Now Vodacom sidestep your obligations with poor communication and lies.