Vodacom: Unprofessional & Arrogant

I hope to reach as many people as possible with this Post. DO NOT USE VODACOM. They are unprofessional, inexperienced, arrogant, misrepresent the facts and this is just for the Supervisors and Team Leaders. Don't let me get started on their Call Center - their Call Center Agents are either illiterate or have not been trained with a touch of arrogance thrown in. Two examples: it takes Vodacom nine (9) months to process a Premature Contract Cancellation and during this time they continue to deduct the monthly premium fee. Is that not *****? Second example: Vodacom unilaterally deduct R 2 296.99 from your Bank account - no Invoice and no written request, warning or explanation. It is now a month and while Vodacom have acknowledged they will reimburse this money their time frames have lapsed and their Supervisory staff and Team Leaders have now reverted to misrepresenting the facts (lying). Seriously Vodacom - your problem is that you are too big and take advantage of the Consumer. What arrogance. Hello.Peter will be used but all they do is refer the matter back to Vodacom! STAY AWAY FROM VODACOM. Vodacom, I challenge you to get back to me? Take your pick from this list of Reference Numbers: -1- ********** ********** ; 1- ********** ********** ; 1- ********** ********** ; 1- ********** ********** ; 1- ********** ********** . I hasten to add that throughout this unprofessional saga NO ONE has contacted me , from Vodacom, to offer a sustainable explanation or an apology - all you get is a stereotyped / rubber stamped SMS. Seriously!!!!!