CvdL
Charne van der Linde

1 reviews | Active since Jun 2016

28 Jun 2016, 05:31

VODACOM UNPROFESSIONAL AND INCONVENIENT !!!!

<p>CONTRACT NUMBER : ********** 0724</p> <p>NUMBER : ********** </p> <p> </p> <p>Only 2 months into the new Contract and Problem number 2 !!!!</p> <p>First Month debited Account on wrong Date ..</p> <p>This month July Debit Wrong Amount !!!!</p> <p>My Contract Clearly States the Amount of R119.50 shall be debited on a monthly basis so the Previous month an amount of R219 was debited beacause another fee was added so that explains why it is more than the actual amount of the contract R119.50. So which means the Amount was never Corrected afterwards to what is supposed to be deducted from my account on a monthly basis once again R119.50</p> <p>So as a New Customer i am ver UNHAPPY with this Issue 2 months in the contract and AGAIN i need to Solve another issue due to a lack of PROFESSIALISM on VODACOMS side.</p> <p>Very inconvenient and UNPROFESSIONAL !!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 05:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team