Vodacom Unprofessional

So to warn others I contacted Vodacom for an early cancellation of my contract and they gave it to me it was 6400 I paid it on 06 of Feb the contract was ended I was switched over to prepaid no 1 once you are switched over to prepaid you can no longer get hold of contract accounts or contracts customer care. As the voice prompt says that they are unable to assist prepaid customers.

No 2 with great difficulty I got hold of accounts by putting in a friends number in to lodge my complaint on my number and told them that I have settled my contract last month the amount I was given, now today the 1st of March 1050 was debited from my account what is going on

Her response was no sir you had to pay for the months usages and the handset fee, which I was not explained that was told that I'll lose my data and minutes but I don't freaking understand

Was getting a settlement amount not everything that was owed ***???????? Is that not the point of it.......

I'm cutting up my vodacom sim will have my number ported to a customer friendly network