Vodacom unprofessional

I've been using Vodacom for the past 15 years, I upgraded my contact 2021 and took insurance for the cellphone. I lost the cellphone January 2024. I'm now told I'm not covered for this cellphone device. Mind you, I'm billed every month for this insurance. Fast forward to where vodacom excel in being *****ers and *****sters, according to their systems I took the comprehensive cover on the 03rd of December, Vodacom "upgraded" my insurance cover on the 15th of May 2022, further went on to cancel and reactive my insurance on the 31st of January 2024.. They rejected my claim on basis that I do not have insurance cover. The claims department is so pathetic, and unhelpful. It is so frustrating dealing with Vodacom. Yet they bill me every month for services they do not provide. The disrespect Vodacom gives its customers is unmatched.