vodacom unprofessional

I have been battling to get vodacom to have default against my name to be removed after I had made full payment. I have been calling a number of times to understand what is the process but clearly the consultants lack knowledge of ITC process. This afternoon I called Vodacom once again to request information to be updated be told that it has and ITC says it can remove the default with 21 works days if there get a paid up letter. <br> <br>