Vodacom - unpleasant service

Please can I request for Vodacom to contact as my account has been made in arrears although I have made payment, note the month's I could not in advance was discussed with a consultant who noted this on my profile ,

I really don't think this is fair, when I made arrangements to make payment as soon as I was paid as I work in the hospitality sector which was affected badly with the pandemic. This has affected my credibility and would like it to be rectified , please read the notes made on my profile.

email : ***

Thank you