RJ
Roelf J
1 reviews | Active since Mar 2018
08 Apr 2019, 15:30
Vodacom unplanned increases
I have 7 contracts with Vodacom an without any reason or notification Vodacom increase the price on all seven contracts.When I took out the contracts I was told they are valid for 24 months. When I contacted their help desk there only excuse it that prices were increased.It is a shame the way Vodacom treats their loyal customers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Apr 2019, 16:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2019, 16:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2019, 16:54Dear Roelf,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2019, 16:54
Official
Dear Roelf,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,