IJ
Ian J
1 reviews | Active since May 2021
26 Oct 2021, 19:52
Vodacom unobtainable
I went from contract to prepaid and now getting calls as well as drop calls saying that I am in arrear. Try to solve on numerous occasions but unsuccessful. Please VODACOM sort your own mistake out and revert back to me.
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Replies (2)
Vodacom's replyOfficial
27 Oct 2021, 06:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2021, 06:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2021, 14:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***. our records indicate that the necessary credits were processed, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 14:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***. our records indicate that the necessary credits were processed, as requested. Regards Consumer Website Team
Best regards,