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Scherrol S
1 reviews | Active since Jun 2018
16 Apr 2024, 07:57
Vodacom unnecessary chargers
Good day. Could you assist. We upgraded almost more than a year ago. Vodacom charged us for a product we did not own. 2 months paying for something that was not ours. And stil fighting for a refund after many phone calls and many emails just no response. Also when we upgraded they promised us that our product is the best. But it is not even user friendly. Still struggling. So as you can see we are not happy customers.
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Vodacom's replyOfficial
16 Apr 2024, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2024, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Scherrol S's updateReviewer Update
07 May 2024, 15:41Good day. As arranged we went into store, the manager could not assist us with the 2 x months of payments that we paid FOR A PRODUCT THAT WAS NOT EVEN OURS, more than 17 months ago. He mailed in the request to Vodacom and so we also mailed it AGAIN., it is now the 3rd week and yet no answer and no fix to this problem. And still no answer on my phone`s dual sim card problem that just don`t work.
They say you need to have a code for it to work, so when we upgraded they did not notify us of this . And the lady in store had to download a app so my other apps can work. Really, now my phone`s battery is drained all the time because of this app. And 3 weeks now , not an answer of phone call from Vodacom or the in walk store at all.
They say you need to have a code for it to work, so when we upgraded they did not notify us of this . And the lady in store had to download a app so my other apps can work. Really, now my phone`s battery is drained all the time because of this app. And 3 weeks now , not an answer of phone call from Vodacom or the in walk store at all.
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Scherrol S's update07 May 2024, 15:41
Reviewer Update
Good day. As arranged we went into store, the manager could not assist us with the 2 x months of payments that we paid FOR A PRODUCT THAT WAS NOT EVEN OURS, more than 17 months ago. He mailed in the request to Vodacom and so we also mailed it AGAIN., it is now the 3rd week and yet no answer and no fix to this problem. And still no answer on my phone`s dual sim card problem that just don`t work.
They say you need to have a code for it to work, so when we upgraded they did not notify us of this . And the lady in store had to download a app so my other apps can work. Really, now my phone`s battery is drained all the time because of this app. And 3 weeks now , not an answer of phone call from Vodacom or the in walk store at all.
They say you need to have a code for it to work, so when we upgraded they did not notify us of this . And the lady in store had to download a app so my other apps can work. Really, now my phone`s battery is drained all the time because of this app. And 3 weeks now , not an answer of phone call from Vodacom or the in walk store at all.