MG
ME G

1 reviews | Active since Mar 2014

01 Dec 2021, 19:27

Vodacom Unlock Summer - Vouchers Not working!!!!

I won a R150 voucher to purchase at Burger King that expires 02/12/2021 (because the voucher is expiring soon) I went in store as they said and Burge King cant process it they saying Vodacom are giving people expired vouchers. I wasted 2hours in the store trying to get this sorted out there is just no one you can get hold of at customer care, at the end we left with no meal and very embarrassed . Then again I win a voucher for Pick n Pay express store for R10 off and again the store can't process the the voucher number. Now I am starting to think this is simply a promotion not to reward customers and its all about just promoting the new vodapay app. With hox prizes. Now I am thinking the entries for the cash prize, Kia Rio, Honda S******, data for a year or 5000 VB are they really real. Because you never see a draw happing?

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Replies (2)
Vodacom
Vodacom's reply02 Dec 2021, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MG
ME G's update08 Dec 2021, 11:46
Reviewer Update
I was contacted by a gentlemen who requested that I reply on email with screen shots of the vouchers in question, which I did. To date I have not received any feed back on resolving this. I have sent a email again today. But ja.....This is very disappointing, but from all my 17 years experience with Vodacom it is to be expected that no action has or will been taken.