AB
Andries B

1 reviews | Active since Apr 2010

18 Apr 2017, 21:10

Vodacom unlinked all numbers on my account!!

<p>Over the weekend I wanted to do bundle recharges and discovered on both my VC app and on the MyVodacom website, all the numbers linked on my contract, disappeared. When phoning the call centre, they advised me there was some problems on the app, but I would need to go and link the 7 numbers manually to my number again. If you BREAK it, you FIX it!</p>

0
Replies (3)
Vodacom
Vodacom's reply19 Apr 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Apr 2017, 09:29
Official

Dear Mr Bester,

Your query has been resolved.

Regards,

Cassandra

Vodacom
Vodacom's reply21 Apr 2017, 09:29
Official

Dear Mr Bester,

Your query has been resolved.

Regards,

Cassandra