Vodacom ********ly lock cellphone

<p>On the 10th Jan my cellphone was locked by a Vodacom Shop and at that exact time my bank account was hacked and R10,000 ******.</p> <p>Vodacom say that because there was not a sim swop that this cannot be linked and they refuse to share the information as to who locked the phone. Saying it is confidential.</p> <p>It is my phone for which I pay monthly for the service but they feel free to just allow anyone to lock your phone.</p> <p>They refuse to investigate and come back with answers.</p> <p>If I pay for a service and they allow this are they not inbreach of their agreement.</p>