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Cindy H

1 reviews | Active since Jul 2022

21 Jul 2022, 15:30

Vodacom ********ly blacklisted me

I have taken a fibre line with Vodacom in June 2019. It was a month to month line with a responsibility to maintain it for a year in lieu of paying off the device.

A year later, I informed Vodacom that I was moving and also notified them to cancel my subscription. They cancelled my subscription, but continued billing me.

I continued requesting this billing to be stopped, but it was never done. The bill ran up to R6000. Vodacom has continued to hand me over to a debt collection agency and have also blacklisted me.

Since then, I've been struggling to reach Vodacom and never receive feedback on email.

This has resulted in me being unable to secure credit.

Vodacom should please resolve this now. It has been 2 years that I have been fighting this battle.

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2022, 09:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team