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Pieter K

1 reviews | Active since Nov 2016

23 Nov 2016, 19:49

Vodacom ******** Invoicing practices

<p>Invoiced R 19 000 for data. After 3 MONTHS and 4 REQUESTS no details can be provided for the invoiced data. I was credited R 14 000 (admission of wrong doing) but no explanation on the R 5000? Had to spend another 40 minutes on a call tonight without avail , call conveniently terminated by Vodacom . </p> <p>STOP *****ING ! ! </p>

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Replies (2)
Vodacom
Vodacom's reply24 Nov 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PK
Pieter K's update05 Oct 2017, 09:38
Reviewer Update
Dear Sirs, It has now been 11 months since my request to send me the details of the data spend - Vodacom has still not provided me with the same despite various request. I was told that it was mailed. I on several occasion indicated that I haven't received it - requested that it would be resend also gave alternative email addresses - YET no information. Maybe the Ombud can assist in getting a refund as my understanding is that it is a legal requirement for service providers to provide the required details upon request. Please advise me on what steps I need to take to get the matter resolved?