Vodacom ******** debits on along expired contract

On level 5 Covid Lockdown i called Vodacom to ask them how much outstanding balance to my contract, they gave me the balance, i asked to pay it in full since im out of work so i don't end up owing them and ruining my credit score, guess they refused and told me heavy penalties to pay which was ridiculous.

I carried on with contract which ended 3rd August 2021 they never called to say my contract had ended. They kept taking money from my account without a saying. Its theft, its a ******** offence...

Its been 6 months now you *****ing from me i need my money back. On the 18th Jan 2022 i went to Vodacom store to enquire about this, they made a call to Vodacom help desk ,the line was terrible i kept telling the lady on the other side of the call, when trying to cancel this contract the call lasted 9mins nd 37 seconds, I kept telling the line is terrible, she promised to call and it never happened.

The stuff member at vodacom shop felt helplessly saying its what they encounter everyday and customers ends up loosing their temper on them.

Vodacom is simply ruining people up and with this matter if not getting sorted im willing to open a case of which im confident im not the only one with this matter it will be well supported my South Africans.