Vodacom ******** Contracts

I tried to cancel my Mom's contract for a mobile router that she took out a few years ago (which should be on a 24 month contract) but we never renewed the contract after that - so does that automatically get renewed again without her permission??

Sounds ******** to me. It should automatically go onto a prepaid after the agreed contract period NOT just renewed for an extended 24 month period. So now one person at Vodacom is telling me we can cancel it now in Feb, and the cancellation department is telling me that only in Feb 2022. PATHETIC pathetic service. I am so glad I am with MTN,