Vodacom ******** billing once again

<p>On May 7, 2016 1 year ago I had a problem with fradulant content service charges on my account.</p> <p>I now find myself at a loss for words and hope with this so called service provider, who in my opinion does not care for their customers.</p> <p>I noticed extra charges on my account last month again.</p> <p>I emailed Vodacom to inform them of these ******** ********** charges and once again made an appeal to them to not allow any content services on any of my contracts.</p> <p>This month I find the previous content charges and in addition, another one as well.</p> <p>After logging several emails from last week I</p> <p>called Vodacoms Customer Care last night to find out what is happening with my query and I am delighted that my 'SERVICE PROVIDER' does not care and can do nothing to prevent further ********** charges to my account!</p> <p>I requested the not very helpful assistant to forward the details via sms of the ******* that are **********ly billing me,</p> <p>24 hours have gone by and no sms or feedback.</p> <p> </p> <p>Last year I requested Vodacom to cancel all content services from my contracts and not to allow any content services in the future on any of my contacts.</p> <p>One year later I am still receiving content service charges, after sending sms's to 31050, telephone calls and emails! Vodacom is still holding me accountable for the content service even though they have responded to the sms's stating that I am currently not subscribed to any content services. Vodacom needs to take responsibility for allowing these ******** chargers and need to put a service/rule in place to protect their consumers from these leaches and not allow any content services without the correct authorisation.</p> <p>I have been a Vodacom customer for more than 16 years.... & this is the thanks & appreciation I receive.</p> <p>If you considering using Vodacom as your service provider, I urge to go through your invoices with a fine comb every month and expect this type of problems and service.</p> <p>If they cannot look after the customers they have they certainly are not going to change for new customers.</p> <p> </p>