VODACOM ******** account debit orders.

To whom it may concern.

I have a billing dispute with VODACOM SA that a team leader and many other staff cannot solve!

I have on numerous occasions called the customer care number 082135 and was giving many references and till today without any success.

VODACOM has without any consent from me or without any notification debited my account with an inflated premium since March 2022 and without any success I’m trying to cancel my contract and get a refund for all the wrong debit orders that went off my account.

A MR Yaseen Ismail the team leader at the time of a call advised that VODACOM would only be able to assist with a credit to my account if I do an upgrade for a further two years, witch I the did. Till today , without any success I have not been able to recover my money and is frustrated as one cannot cancel the debit order due to a bad credit score that will follow! VODACOM has a special team that called me for an upgrade that I have declined and they still carried out the process and send the phone and made debit orders to my account that was not solved.

Telemarketing is against the law and I have not given VODACOM permission to give my number to outside parties without my consent and the company that called also had all my account information!

Reference : *** 2022/10/10 Time : 08:57 Reference : Faheem 2022/10/22 Time : 8:51 Reference : Tshibugazi 2022/10/22 Time : 9.59 Reference : Yolanda Rasmeni 005A0341BEDD3973 waiting for Yaseen to assist me without any success. Reference : Yaseen Ismail called my back 2022/10/22 15:58.

VODACOM keep recording of call made to customer care and there was many more calls made without success.

I wish to be put back in the same position financially with interest and compensation of loss. It is sad to see that big businesses could get away with these things and the public needs to fight them without any success and there is no other option or direct contact numbers to assist.

To make the matter worse the emails keep returning now.

This service is a disgrace