Vodacom Uniquely Poor Level of Service

On the 30/10/2021 I forwarded and email for cancellation of both my voice and data lines and request to be made available for prepaid (Ref: EC-17YI-3OCGK2) , I received a response on the 02/11/2021 that due to the fact that it was a personal line that I should contact cancellation on *** , which I did then proceeded to do in the month of November (date eludes me ) After the lengthy conversation to try retain the line I still advised that I would still like to cancel my contact on the 31-12-2021 (contract expiry date), upon noticing in January 2022 that the line had not been cancelled and moved to prepaid , I again called the *** and upon apologies was advise that they would be cancelled, yet once again February noticed still not done and have been advise on Ref : *** that no cancellation quote is loaded and credits wont be given and line will cancel 28-02-2022. My question are - on two occasions I contacted consultants at the cancellation department , which can be verified as anyone whom accesses the account is logged, these are the same consultants whom never actioned my request and apparently did not log a cancellation quote onto the system , please note the cancellation department was called not any other department. I am sure this highly verifiable within Vodacom's systems, The second is how do you produce evidence of the cancellation when the service system is flawed where one cant send a request via email , but have to rely on the consultant to actually action your request , which in this case was not done by two consultants , and then in your service ticket to say provide evidence is at best laughable and patronizing at the least , I request that you investigate the matter a slight bit more than the hash reply received and you will note that I am not the proverbial "bad smell" and that your protocols may require refinement as to deliver any reasonable , recognizable levels of service