VODACOM UNINTERESTED IN FIXING THEIR MISTAKES - ****************

So I posted a complaint on hello peter and vodacom hello peter team was very fast to respond on the site. (damage control)

I was told that I will be contacted and matter will be prioritized. It has now been 5 days and I have had no contact from Vodacom at all.

It is now less than 10 days away to my debit order and they will just debit my account an unnecessarily high amount due to their consultants mistake. If I stop the debit order my account will be put into arrears.

Is Vodacom even interested in helping??? or are they too big a company to care about an individual customer? I feel helpless in this and wondering what can I do besides cancel my insurance with them.

currently they have over 100 million customers. If half of those customers are mistakenly over debited by R50,00 for only one month imagine the money they make??

looks like I will fall into that category for this month as I will definitely be cancelling next month.

ALL REALLY IS ONE BIG ****.