MM
Matthew M

1 reviews | Active since Jan 2018

02 Aug 2025, 12:20

Vodacom - Unilateral number deletion

Vodacom unilaterally deleted my number. Reason saying it was inactive for a certain period. I had that number for over 20yrs and had inactive periods before. They refuse to reinstate my number. They are technically incapable of fishing that number out of the system and assigning it back to me. I am looking forward to being a MTN customer for the next 20yrs or so. Goodbye Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply03 Aug 2025, 09:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team