Vodacom - Unilateral Contract Change without agreement and not requested

Vodacom, I am still waiting on my R399.50 refund. No response from your side yet, except from your automated bot.
Ver bad customer service.

Vodacom, How many more times must I call 082135 to be assured that the I.L.L.E.G.A.L deduction from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS NOT A LEGAL PRACTICE. Please refund the unrequested R399,50 monies immediately to my bank account and adapt the wrong contract ***) to be exactly the same as for ***) and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL to ***.

Vodacom, How many more times must I call 082135 to be assured that the I.L.L.E.G.A.L deduction from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS NOT A LEGAL PRACTICE. Please refund the unrequested R399,50 monies immediately to my bank account and adapt the wrong contract ***) to be exactly the same as for ***) and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL to ***.

odacom, How many more times must I call 082135 to be assured that the I.L.L.E.G.A.L deduction from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS NOT A LEGAL PRACTICE. Please refund the unrequested R399,50 monies immediately to my bank account and adapt the wrong contract **********) to be exactly the same as for **********) and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL to ***********.

odacom, How many more times must I call 082135 to be assured that the I.L.L.E.G.A.L deduction from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers twice (i.e. 240029 and EC-1TR5-2E4C42) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS NOT A LEGAL PRACTICE. Please refund the unrequested R399,50 monies immediately to my bank account and adapt the wrong contract **********) to be exactly the same as for **********) and SEND ME A COPY OF THE REVISED CONTRACT VIA EMAIL to ***********.

V odacom, How many more times must I call 082135 to be assured that the I.L.L.E.G.A.L deduction from your side has been "fixed", just to see that it still is not "fixed". Please send me an email with an email address so that I can send this full complaint to you via email. I have already done so 5 times as well as tried to resolve it at your Tygervalley branch just to be told to "wait for a month to "see" if it has been fixed. I have the dates and times and names of your call agents that informed me that the issue "was fixed". Unfortunately I only asked for Reference numbers thrice (i.e. 240029 and EC-1TR5-2E4C42 and JN0CM36EY6RPXGC) and still NOT RESOLVED. HOW CAN YOU UNILATERALLY CHANGE THE CHARGES OF AN AGREEMENT UNILATERALLY WITHOUT THE OTHER "INVOLVED PARTY" (myself) AGREEING TO IT? THIS IS NOT A LEGAL PRACTICE. My TOTAL monthly DO should be for R681,78 consisting of R283,84 + R283,84 + R114,10 for ***and *** and ***. You have once again OVERDEDUCTED via DO for R749,80. Please supply me with an email address where I can explain in detail in writing since all my calls that I have made are to no avail, i.e. ignored.

Vodacom, I have now given up on trying to get a revised contract (enforced by you) for the renewed contract for my two mobile accounts as well as my other existing ****le (data only) account.
HOWEVER, I will continue to have your ******* Debit Orders reversed, whilst doing a dircet EFT to you for the correct amount as I have negotiated telephonically with you to get the incorrect DO corrected - to no avail.
I will continue to have these incorrect DO's reversed and doing a manual EFT for the correct amount for a maximum 3 months, whereafter I will transfer my 3 accounts to another mobile provider that can supply me with a similar contract.
YOUR SERVICE SUCKS - I have tried telephonically for 5 times to get it fixed as well as have sent numerous emails to various email addresses supp**** by your online agents - BUT the DO's continue at more that R2000/DO whereas it should only be R681,78 - this is three times more than what I have agreed to - which is ***** or theft from your side.
Cancel your *****ulent DO's to my account and send me the correct contract via email to me at *** - DO NOT TRY TO PHONE ME SINCE YOUR TELEPHONE SERVICE SUCKS..

My account number is "I***-3" and consist of 2 x R283,84 (mobile accounts) as well as R114,10 (****le account), i.e total of R681,78 for 2 x "1,3 Gb Anytime + 1,3Gb Night Owl 100 min" and 6Gb Data TopUp.
Awaiting your email with the correct contract(s) attached.
CW Farmer

Vodacom, Stop lying and send me an email to *** and supply me with an email address so that I can have written proof of what I have agreed to on the forced new contract that you unilaterally enforced upon me and neglected the numerous calls that I have made with agreements of my new contract which you just ignore. Even the verbal email addresses that you gave me does not respond - I am currently paying as per the verbal new contract that was done from y side with about 5 of your call center agents. Even your Accounts Department promised to fix it but did not.
I will continue to pay via EFT the monthly total of R681,78 for the 2 x "1,3 Gb Anytime + 1,3Gb Night Owl 100 min" and 6Gb Data TopUp accounts and keep on declining the FALSE Debit Orders that you keep on sending to my bank account. Stop the Debit Orders, adapt the contract as agreed to with me and I will continue to pay the stated amount - otherwise you force me to move my 3 accounts to a new service provider and ask my bank to automatically decline all your **** debit orders.
SEND ME AN EMAILL ADDRESS THAT I CAN RESPOND TO SINCE YOU DO NOT HONOUR ANY TELEPHONIC AGREEMENTS.

Vodacom, You refuse to send me an email address where I can indicate to you where your agents have created havoc on the one-sided contract that you devised and that I DID NOT AGREE TO BUT HAVE DIPUTED as well as have tried 7 times to get it fixed via your call centers' agents and which they fixed (as I could see on your website) JUST TO BE REVERSED again by someone on your side and a nearly R400/month Debit Order raised against my bank account which I did not agree to and have to revise each month and do the actual correct amount EFT-ed to vodacom.
You send me an SMS to ask me to call you and when I call that number nobody answer the phone.
Now y0u have cut off my cellphone and still expect me yo phone you.
Please supply an emaill address where I can communicate with you since I now cannot even call you - I can only call my friends and family via Telegram and WhatApp due to the fibre I have at home.
SEND ME AN EMAILL ADDREES THAT SOMEONE CAN RESPOND TO.