Vodacom unhelpful, disinterested, passing the buck

I have been trying to correct my wrong contract details with the above department for 2 months now. There is no direct line to the individual involved and he does not respond to my message for weeks in a row now. After 15years of being a client, they just shove you aside as a company , abdicating responsibility as to what needs to be done regarding client care and services. Sometimes companies forget they are in business due to loyal clients like us who have paid our bills on time every month for 15years. Never use Vodacom, seek another service provider that might show more interest in your needs, just not VODACOM.....