Vodacom Unhelpful Call Centre and Social Media Consultants

I logged a query with Vodacom on their twitter profile and call centre regarding me not being to access the internet on my Home LTE package and this was escalated to the network team. I would call two times daily to find out the status of the query to be told to wait and that they are escalating the issue. After 4 days without internet and being told to wait for feedback, I was told that the query had been closed because no one could get hold of me. I had given out my contact number 3 times because Vodacom data sim cards do not allow one to receive calls. The consultants will keep telling you to switch off your device, search for network etc. and when all those fail, they will work at snail pace to assist to resolve the issue.

The social media team on twitter do not even try to log in the system to find the progress of issues. I consulted with them after the time the query had been closed and they just told me to be patient. They did not tell me it was closed or anything helpful.