Vodacom Unhelpful

I don't even know how Vodacom is still the "biggest" cell service in South Africa. We have placed an order for an upgrade on 27 December 2022. Everything went good and I thought it was the easiest upgrade ever. The lady was very friendly and very helpful, she knew her deals and was able to answer my questions. I placed my order and she informed me that there isn't stock of the watch that I am getting with my deal. She did say that they will be getting stock in January and I should receive my order by 9 January. I received a call from a different lady on 6 January and she told me that they did receive stock and I can expect my delivery early the next week. When I followed up on 13 January I was again told that there wasn't any stock, but they are expecting a shipment. On 15 January I received a sms stating that my order is received and ready to be dispatched. On 17 January I followed up. Order is still waiting to be dispatched, I should receive it by Friday. On 19 January I did a follow up. Order is still waiting to be dispatched. I asked why it is still saying that and they said that the manager will send an email to the warehouse that they should let me know what is going on. I never received feedback. On 20 January I phoned again. Again it said waiting to be dispatched. I spoke to a manager and she said that the warehouse was having "technical difficulties". They will be dispatching my order the same day. She will get back to me. I never received any calls back. I want to know when I will be receiving my devices.