LG
Leonardo G

1 reviews | Active since May 2015

28 Apr 2021, 13:22

Vodacom unheloful and cleary does not need new business

Most frustrating experience. I have been a customer for more than 15 years. I app**** online for a tablet more than a week ago. I called the sales department today and was told the tablet is on back order and only available in June but I could change the colour and receive it sooner. Well, I have now spoken to more than 7 people. Consultants lack knowledge and clearly has no customer care etiquette. I was eventually told to cancel the order and re-order. Well two calls later I am still where I was several hours ago. Well I am now seriously considering taking my 4 contracts elsewhere.

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Replies (1)
Vodacom
Vodacom's reply28 Apr 2021, 14:14
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team