Vodacom Unhappy with lack of client care and various other issues

I have advised Vodacom that I am going to place an compliant on Hello Peter regarding the handling of my various accounts @ Vodacom.

I have been contacted by various affiliated companies with Vodacom to inform me my Cell contract is coming to an end at the end December, various options was given to me regarding upgrades etc,

Some calls I have just immediately dismiss, one however sounded a good option, and I went through the motions of having the contract renew. But at the end I was ask for my banking details on the phone, I was immediately upset and did not furnished this to the consultant or the so called Supervisor/Manager. I am not doing any confirmations by me suppling the info. I will confirm if the info they have is correct, .Otherwise I am not giving info on the phoned.

I did some investigation on my Vodacom account, was not happy about the cost and decided to go to a Vodacom shop at the Brooklyn Mall to enquire as to the various cost on my statements. This was Tuesday 10/03/22.

I was not happy with the consultant who tried to help me , because she could not help me with much as she did not have the authority to do much. I then asked to speak to a Manager, when I spoke to the manager at the Brooklyn mall Vodacom shop I was also told he/they could not do much as they are just a Franchise and does not have much authority when it comes to changes , or cancelling contracts. He then refer me to Midrand Vodacom , he said they should be able to assist. I thanked him for doing nothing (he was useless) and left unsatisfied.

Tuesday 11/01/22

I went to Vodacom Midrand and waited to speak to a Consultant (Alina Kumalo) .After explaining to her that I was referred to them by the Vodacom Shop Pretoria Brooklyn malls (Br Manager). She looked at my accounts and said they also cannot do anything < I must contact the call centre and use the option for cancelations. I almost went through the roof, I asked to speak to someone with authority, as she also has none to assist me. I could see that she also got upset with me, but got me a Manager (Tshepo Letseli) to come and assist. I explained my predicament, and said that Alina said that I will have to contact the call centre to cancel the contract, she was rude, interrupted our conversation and said that is not what she said, I could see we would not be able to continue the meeting as her and I will not be able to have a repour. I asked Mr Letseli to refer me to another consultant as I could see this is going to go nowhere with Alina , she also said yes she would prefer me not to deal with her anymore. ( I am amazed that she could do this in front of a customer, she will have to get training on how to deal with Irate customers, Just saying). He then asked Kedibone Kutumela to assist me.

Kedibone was able to calm me down and assist with the cancellation of two of the contracts, and also give advice etc. on the way forward with the contract that I use all the time.(Thank you Kedibone for you professional conduct and help with my Vodacom accounts)

I am still going to lodge a complaint on Hello Peter regarding the way that staff/ Franchisees etc is handling Vodacom customers account, also how people are fooled and not properly informed and contract are renewed etc, If you are interested to know what I as a customer is feeling about my treatment and the way affiliated companies are handling Vodacom clients , go and have a look at my complaint on Hello Peter.