Vodacom - Unhappy customer

I get phoned by a consultant and offered a a renewal of my contract. I accept the Contract and give a delivery address. I wait and no phone is delivered. Its now about 4 days later. I phone the consultant . Oh there was no stock!!! No one phoned me to tell me. Nada nothing. I get sent another contract but its R200 more . They cant give me the same contract of R200 less Just too much trouble to go through the process, so I must now pay R4800 more because of their inefficiency. This is not right and absolutely no customer service here, or Vodacom dont rate customer satisfaction as a priority!!!! One unhappy customer this end of the contract and i would still like SENIOR MANAGEMENT to comment . I have had this number since 2004. Maybe time to look at MTN Deals.