Vodacom unhappy and frustated customer

I am writing to express my deep disappointment with the poor service I have received regarding the collection of a parcel. The parcel, with reference numbers *** and ***, was scheduled to be collected on the 25th of June 2024. However, as of today, the 10th of July 2024, it has not been collected.

The product was delivered to the correct address provided to Vodacom. Unfortunately, I have been informed that a different address is now being used for collection, causing significant inconvenience and confusion.

Despite multiple follow-ups, I have not received any assistance or resolution to this issue. I urgently require your intervention to ensure the prompt collection of the parcel from the correct address.