Vodacom unfriendly service

on the 19th of August Vodacom debited by account because someone using my name and ID number took out a contract phone with them "Samsung galaxy A73, went to mall of the south on the 22nd of August to inquire and got an unfriendly service from a consultant, then later called the ***/9 number to find out the details of this account Mduduzi assisted me, he was not helpful, please note I never received a Debi check mandate for confirmation of this debit order yet I was debited and I never received an SMS confirming delivery yet someone is now using a phone at my expense, submitted the docs to their ***** department till now no call to advise on progress of this matter, disappointed in this store they only care about the sales not about the people.

I have a right to see the docs as it is my details that are **********ly used to apply for a cellphone contract.