MN
Mbazima N

1 reviews | Active since Apr 2021

23 Apr 2021, 18:23

Vodacom unfairly benefiting from the poor.

Each time I buy minutes from Vodacom, I get offers to purchase data that I do not need which I usually accept. This is designed in such a way that you will always accept the purchase even though you do not need. In my view, this is not fair. I cannot imagine how many people are accidentally buying these bundles that they do not need. The last time I tried to claim it I was told that I cannot claim it anymore. I also requested these offers to be removed from my account, but I was informed that it is not possible. Another concern is that the poorest people are the ones who are on prepaid. These are the people who are affected by this problem. Vodacom is not fair on this one.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2021, 03:39
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team