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Abu O

1 reviews | Active since Mar 2010

04 Dec 2023, 02:36

Vodacom unfair payment reporting to credit bureif

I am a Vodacom contract customer for approximately 13 years. I pay my account by eft between 1-3 day every month. I have paid the account religiously for many years. Apparently, if a customer doesn’t not agree to a debit order, he must pay on the 1st. This seems like a punishment for consumers. I recently discovered that Vodacom have reported me for late payment because payments were made on the 2nd. They refuse to permit me to pay register as a payer on the 3 or 5. To refer me as a bad payer is unfair and constitutes unconscionable bully tactics by Vodacom.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2023, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team