CS
Cathleen S

1 reviews | Active since Aug 2018

25 Jun 2025, 09:34

Vodacom unfair, disappointment, not helpful after paying AND DISRESPECTED CONSULTANTS

Here I am again.. Paid the arrears amount that they have asked me to pay. R1120.00 paid yesterday, today I got told that my contract only end in 2027... cannot do a early cancellation but no ONE SAID that they can extend my contract. I asked them to let me pay the last monts amount of R497.80 and then we call it fair and square... SAID my line will only open in 48hr.

Can I please pay the last months amount and then just cancel. I never want to be part of this. A consultant brutally attacked me yesterday over the phone asking me personal question on why I cannot afford the payment IF I HAVE A HUSBAND AND HE CAN PAY IT. Little does this have anything to do with him. After multiple emails I still don't have a answer, my life is a living hell because no one can assist you.

0
Replies (2)
Vodacom
Vodacom's reply25 Jun 2025, 11:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

CS
Cathleen S's update27 Jun 2025, 09:40
Reviewer Update
Thank you. My line is not open!!! my account is resuming until 2027, which I dont want and want to cancel it with immediate effect. I will pay this months fee but don't want to it to be as a recurring. Due to the consumer act one is not allowed to accumulate the contract without consent from the customer and this is what VODACOM did without my permission. It does not mean that a policy wording will help because i haven't give my consent for anything.

THIS CONTRACT WILL BE TERMINATED - LET THE LEGAL DEPARTMENTS CONSULTANT CASSIM PHONE ME AGAIN, FOR ME TO BE THREATENED DUE TO ME NOT PAYING THE ACCOUNT AND MY HUSBAND WILL PHONE IN. I ALSO ASKED TO PLEASE SEND ME THE RECORDING AND I HAVEN'T RECEIVED IT.