1 reviews | Active since Aug 2018
Vodacom unfair, disappointment, not helpful after paying AND DISRESPECTED CONSULTANTS
Here I am again.. Paid the arrears amount that they have asked me to pay. R1120.00 paid yesterday, today I got told that my contract only end in 2027... cannot do a early cancellation but no ONE SAID that they can extend my contract. I asked them to let me pay the last monts amount of R497.80 and then we call it fair and square... SAID my line will only open in 48hr.
Can I please pay the last months amount and then just cancel. I never want to be part of this. A consultant brutally attacked me yesterday over the phone asking me personal question on why I cannot afford the payment IF I HAVE A HUSBAND AND HE CAN PAY IT. Little does this have anything to do with him. After multiple emails I still don't have a answer, my life is a living hell because no one can assist you.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
THIS CONTRACT WILL BE TERMINATED - LET THE LEGAL DEPARTMENTS CONSULTANT CASSIM PHONE ME AGAIN, FOR ME TO BE THREATENED DUE TO ME NOT PAYING THE ACCOUNT AND MY HUSBAND WILL PHONE IN. I ALSO ASKED TO PLEASE SEND ME THE RECORDING AND I HAVEN'T RECEIVED IT.
THIS CONTRACT WILL BE TERMINATED - LET THE LEGAL DEPARTMENTS CONSULTANT CASSIM PHONE ME AGAIN, FOR ME TO BE THREATENED DUE TO ME NOT PAYING THE ACCOUNT AND MY HUSBAND WILL PHONE IN. I ALSO ASKED TO PLEASE SEND ME THE RECORDING AND I HAVEN'T RECEIVED IT.
