Vodacom unfair customer service

Iim so dissatisfied with vodacom shop in Kolonade Montana, Pretoria. After a long service with Vodacom this is disappointing. I went to the shop and taken additional contract of Data on Friday 19 of July 2019. Me as a customer was expecting to be advised on the best package for data, was told that I can get 50 + 50 gig per month @ R599 only to find out that there is a promotion of 30 + 30+30 @ R499 per monthly. On Saturday and Sunday my internet was not working when I call the call center was told that my sim is was not active and they don't have it on system . I went back to the shop and they say my sim is active I can use it , went back home only to find its not working on my router still. The route I bought at Game store three months ago and and it was work very fine with my prepaid data. Went back to the shop I ask them if I can get a router on my contract since I have a problem with the router that I had, was told that the contract it’s active the only way is to take another contract to get a router, how can I apply for 2 contract at the same time. I didn’t appreciate the arrogance of the staff at vodacom, very quick to dismiss you without even trying to assist. Firstly my contract is only a day only and I wanted the one for 60 gig + 30 for R499. What happened to the customer is always right if Im expected to pay for the service that I'm not happy with. Imagine being stuck with 24 months contract after people who are expected to give you best advice to mislead you, I don’t see point of keeping service that I'm not happy with and I believe it’s my right. Is a day to old to change and get want I want and deserve.

Regards Ms Peggy Motloba 0