VODACOM - unfair customer policies/practices

<p>After I app**** for a cell phone contract with Tyger Cellular Southern Cape (Pty) Ltd T/A Vodacom Repairs Port Elizabeth, I received the iPhone 6 yesterday and left the store with the phone set up and working at about 17:50. Today in the morning between 10 & 11am I realised that the phone was off. I tried to switch it on but it wouldn't switch on, even when I put it in the charger.</p> <p>I visited the same store today at about 16:50 to inform the Manager (Mr Daniel Letts - against whom I have no complaints!) I AM COMPLAINING AGAINST VODACOM!!!!!!! I returned your phone in less than 24 hours and I was told I cannot get a new phone, which is totally against the Consumer Protection Act (and Common Law). Why do you require me to wait 5 days while you are finding what is the issue with the phone? That's unfair to me & please note I will not accept that phone. I require a totally new different phone (of same model and colour - per our agreement). Mr Letts very politely offered me a "loan" phone, but I choose not to accept that as I should have been given a new phone, which is why I am complaining.</p> <p>Vodacom's policy of not exchanging a "faulty" phone with a new phone immediately, WITHOUT REQUIRING THE CUSTOMER TO WAIT 5 DAYS, VERY MUCH SUCKS AND SHOULD NOT BE TOLERATED BY CUSTOMERS!!!!!!!!!!!!!!!! Surely you guys should know we know our rights and would very much enforce them WITHOUT FEAR! YOUR CUSTOMER SERVICE (OR LACK THEREOF) IS PATHETIC AND ARROGANT !!!! THIS SHOULD NOT BE HAPPENING IN THIS DAY AND AGE!!!!!!!!!!! I DEMAND YOU REPLACE THE PHONE WITHIN 24 HOURS I.E. ON 24/06/2017, FAILING WHICH, I MAY HAVE TO PURSUE OTHER AVENUES AVAILABLE TO ME AS YOUR CUSTOMER FOR BEING DISRESPECTED!!!!!!!!!!!!!!!! </p> <p> </p>