1 reviews | Active since Apr 2018
Vodacom unfair charges
I am absolutely disgusted by the way Vodacom is repeatedly overcharging us for services *we did not subscribe to.* It has now become a norm for us to be billed extra. End of the month I just have to see how much extra charges have been unleashed on us??
We have 9 contracts with Vodacom with an average spending of above 9000 rands monthly (including the extra charges)..
We also have 10 contracts with 8ta and 8 contracts with mtn.
We have never ever experienced any issues with 8ta or mtn regarding extra charges. This has unfortunately only been with Vodacom who up till now have the better chunk of our family business.
If this issue is not resolved and we are not refunded for the amounts charged to us incorrectly we have no option but to move to other networks as soon as our current contracts expire.
I really do not have the time to take the trouble of going through the statements monthly..
*Enough is enough*
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)