SP
Sonja P
1 reviews | Active since May 2023
01 May 2023, 09:50
Vodacom Unexplainable deductions
I live in Mossel Bay. I have an Iphone, and every month my vodacom bill is sky high. They take “Apple purchases” R1599 incredible amount each month added to my bill and can’t tell me why or for what reason. I don’t purchase anything and if i do only my bank card is added to my phones billing not my number but still they take the same amount each month it’s been going on for a couple of months they don’t get back to me, and can’t wait explain what it’s for and oor customer service.
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Replies (3)
Vodacom's replyOfficial
01 May 2023, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2023, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SP
Sonja P's updateReviewer Update
01 May 2023, 10:11It’s ridiculous.
SP
Sonja P's update01 May 2023, 10:11
Reviewer Update
It’s ridiculous.
Vodacom's replyOfficial
02 May 2023, 08:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly contact Vodacom Business on *** regarding the Apple Purchases and your request to pay this manually.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply02 May 2023, 08:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly contact Vodacom Business on *** regarding the Apple Purchases and your request to pay this manually.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,