1 reviews | Active since Jun 2018
Vodacom *********ly making profit through VLive services clients never subscribed for
I did an upgrade with Vodacom in September 2017. My billing had looked pecu**** from the onset and I had recently discovered that I had been charged/billed additionally for Vodafone Live. I had never subscribed nor use any of the services on this Vodafone Live and Vodacom has, with NO fail; been charging me for these services. I had not even once received any notification via SMS nor email that I had subscribed to this service. I had also never authorized for this service to be added onto my billing at all. I find it very disturbing and shody business dealing that Vodacom should make profit ************ly by charging additional services which clients are not made aware of. The monthly additional charges to my bill averages R500.00 per month since the upgrade. This is totally unacceptable and I actually demand a cash refund for all payments deducted with my monthly installments for this Vodafone Live services. I do not need any credit note to my Vodacom account but instead, all the cash totaling additional charges for each month towards Vodafone Live ****!!!
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
