Vodacom - ********* sales person!!!

My wife has been with Vodacom for close to 20 years. She has 3 cellphone contracts with Vodacom as well as a WiFi contract. Recently my wife wanted to get a fibre contract for our home and queried this with Vodacom. She did however state that she doesn't want the WiFi contract as well as a fibre contract. The Vodacom sales person said to her that she won't need to worry as the WiFi contract is ending and she can just have the fibre contract.

My wife then agreed to the fibre contract and Vodacom did the necessary and had people come out to our home to place the router. When my wife contacted Vodacom again to query when our fibre will be available; she was told by a Vodacom employee that the WiFi contract is not at the end of its contract and we would need to pay for both WiFi and fibre.

My wife was obviously not happy with this and said she will not sign the new contract until someone can sort out the WiFi and requested to speak to a Manager. Three (3) days later she is still waiting for a Manager to get back to her. The only correspondence we have had from Vodacom is the below email from their Customer Care department which i received late this afternoon.

Please reply to this email with these three bits of personal information: 1. ID number or Company Registration Number for corporate accounts 2. Debit order date 3. Bank name and account type Want to help yourself and skip the call-centre queue? Visit the "Help me" section of the Vodacom website and get help and support online now to find: • Support information for your device • Easy to understand FAQ's relevant to your query or service • Instructional video content Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom Customer Care