LB
Lize-Mari Beneke

1 reviews | Active since Feb 2014

26 Mar 2020, 11:18

Vodacom = ********* liers!!!

How many times do I have to call to cancel a contract?!?!?!?!

First of all I have been **** to just to get an upgrade done after I initially tried to cancel it!. After realizing I have been **** to no one is coming to the party to cancel this contract!!! Have been promised feedback a week ago within 24-48 hours... had to phone again as that was not done and now again another 72 hours has passed and still no confirmation as yet.

With the last call I was told not to phone every day as it will happen within the time frame and each time it will just be escalated and will take longer.... yeah right!!! 72 hours again and yet no feedback. Nothing happens as Vodacom say or promise! Bunch of ********* liers to say the least!!!

You better cancel this contract or else I will take steps and report you to the ombudsman! FED-UP with Vodacom's bad service with regards to upgrades and cancellations is understating it!!!

This was apparently done VIA bytes??? Not even Vodacom - so guys be carefull not even when you phone Vodacom you are guaranteed to speak to someone at Vodacom. They have too many authorised dealers (********* idiots) working on their system tarnishing their name and there seems to be no help or no control over their own clients!!! Vodacom unable to assist me, but I am a Vodacom client???? No longer Vodacom!!!!

0
Replies (2)
Vodacom
Vodacom's reply26 Mar 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LB
Lize-Mari Beneke's update26 Mar 2020, 15:08
Reviewer Update
Okay, when will they contact me? I have already been waiting for a week already, still no proper feedback!!